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QDN
Flood Disaster Recovery Advice Numbers
to call for help and advice: Queenslanders with Disability Network 07 32528566 / 1300 363 783 (local call) Community Recovery Line 1800 173 349 Brisbane City Council
Call Centre 3403 8888 Information below has
been collated from various government sources. Assistance
for People with disability QDN has contacted
Disability and Community Care Services, within the Department of Communities,
and
they have advised people with a disability, who require
assistance to recover from the queensland floods crisis to contact the
regional office of department of communities.
Here’s a list of Department of Communities Regional Offices: Greater Brisbane Address: Level 2, Muruk Haus, 230 Lutwyche Road Windsor Queensland 4030 Postal address: GPO Box 2186, Windsor Queensland 4030 Phone:
(07) 3109 0620 Gold Coast Address: 14 Edgewater Court, Robina Queensland 4226 Postal address: PO Box 4387, Robina Town Centre Queensland 4230 Phone:
(07) 5583 4400 Moreton (Temporarily closed) Address: 5-7 Wharf Street, Ipswich Queensland 4305 Postal address: PO Box 516, Booval Queensland 4304 Phone:
(07) 3280 1777 Mackay and Whitsunday Address: Level 2, Healthpoint Pharmacy Building 67-69 Sydney Street Mackay Queensland 4740 Postal address: PO Box 858 Mackay Queensland 4740 Phone:
(07) 4967 4420 Sunshine Coast Address: 91-95 Howard Street, Nambour Queensland 4560 Postal address: PO Box 695 Nambour Queensland 4560 Phone:
(07) 5470 8700 Darling Downs/South West Address: Level 6, 10 Russell Street, Toowoomba 4350 Postal address: PO Box 2427, Toowoomba Queensland 4350 Phone:
(07) 4699 4222 Wide Bay Burnett Address: Level 1, Brendan Hansen Building, 50-54 Main Street, Hervey Bay Queensland 4655 Postal address: PO Box 1490, Pialba, Hervey Bay Queensland 4655 Phone:
(07) 4125 9398 Fitzroy/Central West Queensland Address: Level 3, State Government Building 209 Bolsover Street, Rockhampton Qld 4700 Postal address: PO Box 1503, Rockhampton Queensland 4700 Phone:
(07) 4938 6996 North Queensland (Townsville) Address: Level 2, Suncorp Building, 61 Sturt Street Townsville Queensland 4810 Postal address: PO Box 588 Townsville Queensland 4810 Phone:
(07) 4799 5533 Far North Queensland (Cairns) Address: Level 3, 85 Spence Street Cairns Queensland 4870 Postal address: PO Box 4626 Cairns Queensland 4870 Phone:
(07) 4048 9336 Mt Isa Address: Level Ground, Mt Isa House, Mary Street, Mt Isa Queensland 4825 Postal address: PO Box 1843, Mt Isa Queensland 4825 Phone:
(07) 4747 3499 Community recovery support and assistance Assistance is available to individuals and families who have been flooded in Balonne, Banana, Barcaldine, Brisbane, Bundaberg, Central Highlands, Fraser Coast, Goondiwindi, Gympie, Ipswich, Lockyer Valley, Mackay, Maranoa, Moreton Bay, Murweh, North Burnett, Rockhampton, Scenic Rim, Somerset, Southern Downs, Sunshine Coast, Toowoomba and Western Downs council areas.
The needs of individuals and families will be assessed and the most appropriate support will be provided from a range of options including referrals to non-government organisations, financial assistance and other advice and assistance.
Residents who have been flooded and require assistace should phone the Community Recovery Line on 1800 173 349.
Community Recovery and Coordination Centres have also been established to provide a broad range of support and assistance for people affected by the disaster at:
Brisbane RNA
Showgrounds Brisbane QEII
Stadium
Bundaberg
PCYC Caboolture SDA Church Hall
Chinchilla Cultural
Centre
Dalby Myall Youth
Community Centre
Emerald McIndoe Park,
Opal Street
Ipswich
Showgrounds
Rockhampton Show
Ground
Theodore RSL
Hall
This information derived from: http://www.communityservices.qld.gov.au/community/community-recovery/support-assistance/index.html Advice to residents returning to their premises
Rubbish collection for flood related debris Brisbane City Council
will have industrial bins available and kerbside collections for flood damaged
goods in affected areas once floodwaters recede. Detailed information of
industrial bin locations, kerbside collection areas and times will be advised as
soon as possible through the media and www.brisbane.qld.gov.au
When disposing of furniture, cupboards, drawers etc damaged by floodwaters, please check for any valuable/personal contents that may still be inside before disposing of them.
Throw out any food that may have come into contact with floodwaters or perishables that would have spoiled due to power outages BUT do not leave foodstuffs on footpaths. Skips and kerbside pick-ups are currently being scheduled and times and dates will be advised as soon as possible.
Residents in flood affected areas who can’t get to a transfer station are advised to place all food scraps in rubbish bags and tie up bags closed to contain odour as much as possible. Do not place food scraps on the footpath.
Skips will be placed in all affected suburbs for this purpose and locations will be advised as soon as possible.
If possible, take photos of damaged furniture, furnishings, appliances, dishes etc and then remove from your house.
This information from:
If a natural disaster has been declared in your area you may be eligible for:
When making a claim for assistance please make sure you have:
Personal Hardship Assistance Grant Personal Hardship Assistance may be available to individuals and families who do not have the capacity to meet immediate, unexpected basic costs for food, clothing, medical supplies or accommodation caused by the disaster.
This grant is a non-means tested once-off payment of $170 per person, up to a maximum of $850 for a family of five or more.
Personal Hardship Assistance are not means tested, however if you are seeking assistance you will need to establish that you have experienced, or will experience, personal hardship as a result of the disaster.
Individuals and families can express an interest in this grant by calling 1800 173 349
Eligibility for an Essential Household Contents Grant or a Structural Assistance Grant The Essential Household Contents and Structural Assistance grants are means tested and will need to satisfy income and asset tests for these grants.
Income and asset tests are as follows:
Upper income limits: Individual: $704/week + $51 for each dependent Couple: $930/week + $51 for each dependent
Upper asset limits: Pensioners: $25,101 Others: $6,135
Applications will be assessed on a case by case basis and you will need to discuss your eligibility for these grants with officers from the Department of Communities. Essential Household Contents Grant An Essential Household Contents Grant may be available to people who own essential household contents that have been lost or damaged in the disaster and who do not have contents insurance.
This grant is a means tested once-off payment of up to $1,705 per adult, up to a maximum of $5,120 for a couple/family.
Eligible household contents may include cooking utensils, clothing, bedding and linen, floor coverings, essential furniture and white goods and food lost due to storm damage. The grant assists with the repair or replacement of essential items and maximum limits apply for individual items.
An income test will be applied to applications for this grant. If you are eligible, departmental officers will visit your home, to assess the damage and to complete an application form with you.
You can apply for
this grant by calling 1800 173 349.
A Structural Assistance Grant may be available to property owners whose home has been damaged by the disaster. The home must be uninsured for this disaster event, owned by the applicant and their sole place of residence at the time of the disaster. The grant provides a contribution towards repair of the residence to a habitable and secure condition.
This grant is a means tested once-off payment of up to $10,500 per individual, and up to $14,200 for a couple/family, less amounts paid as an Emergent Assistance Grant and/or Essential Household Contents Grant.
An income and assets test will be applied to applications for this grant. If you are eligible, departmental officers will visit your home to assess the damage and to complete an application form with you.
You can apply for
this grant by calling 1800 173 349.
Financial assistance may also be available through other government agencies as follows:
The Australian Government Disaster Recovery Payment of $1,000 per eligible adult and $400 per child is available to eligible people adversely affected by the Queensland flooding. Centrelink also has a Disaster Income Recovery Subsidy and a range of other payments and services to support people in an emergency or crisis, whether or not you are already a Centrelink customer. For more information, visit the Centrelink website or call the Emergency Assistance Hotline on 180 2266.
This information from:
Regional Community Support Services Brochures
In the event of a disaster the Queensland Government will work with a wide range of organisations to minimise the impact and ensure the recovery of effected communities.
During and after a disaster you may need practical assistance or community support to assist you and your family.
To see brochures with information and contact details for key community services available in your area go to:
Further information is available by phoning 1800 173 349
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